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Understanding the Types of Complaints ACRA Handles: Business Name Disputes

24 December 2024

Editor: ET

Understanding the Types of Complaints ACRA Handles: Business Name Disputes
ACRA’s commitment to regulating business names ensures fair competition and transparency in Singapore’s business landscape.

The Accounting and Corporate Regulatory Authority (ACRA) plays a critical role in maintaining Singapore’s reputation as a transparent and trusted business hub. One of ACRA’s essential functions is addressing complaints related to business names.


Businesses and the public can lodge complaints to ensure fair practices and prevent confusion in the marketplace.

Complaints Involving Business Names

Business name complaints are one of the common issues ACRA handles. These complaints typically involve:

  • Offensive Business Names: Names deemed inappropriate, vulgar, or disrespectful.

  • Unpermitted or Reserved Names: Names that have been reserved or not properly permitted under ACRA regulations.

  • Similar or Identical Names: Cases where a new business name is too similar or identical to an existing name, potentially causing confusion among customers.


Resolving Business Name Disputes

When businesses or individuals raise complaints about names, ACRA evaluates the issue based on their guidelines and regulations.

  • Offensive Names: ACRA may request a business to amend an offensive name to comply with Singapore’s standards.

  • Similarity and Confusion: Businesses often lodge complaints about names that could mislead customers or imply an association. ACRA investigates these claims and may require renaming if there is evidence of potential confusion.


Why Name Clarity Matters in Singapore’s Business Environment

Clear and distinct business names are essential for maintaining trust and reducing conflicts in Singapore’s competitive market. Misleading or overly similar names can lead to:

  • Loss of customer trust

  • Legal disputes between businesses

  • Unnecessary friction in Singapore’s collaborative business ecosystem


How to File a Business Name Complaint with ACRA

Filing a complaint about a business name is straightforward:

  1. Identify the Issue: Ensure the complaint falls within ACRA’s scope, such as offensive or overly similar names.

  2. Prepare Supporting Evidence: Include documents or examples that demonstrate potential customer confusion or non-compliance.

  3. Submit the Complaint Online: Use ACRA’s official platform for a prompt response and resolution.


Seek Professional Guidance

Handling business name disputes can be complex. Engaging experts like Expede can help you navigate such issues efficiently. Their team specializes in corporate compliance and offers tailored advice for resolving business disputes.

ACRA’s commitment to regulating business names ensures fair competition and transparency in Singapore’s business landscape. By understanding the complaint process and addressing concerns promptly, businesses can contribute to maintaining Singapore’s trusted reputation as a global business hub.

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